Frequently Asked Questions
If you have a question, we hope you'll find the answer below.
If not, please email us at firstname.lastname@example.org and we will do our very best to help.
For students who enroll in the middle of a month, the fees will be pro-rated accordingly.
Special (holiday) programme fees are billed immediately.
Yes we do! Please contact us at 88292934 or email@example.com to discuss further.
About Subscriptions (BrainyBox)
BrainyBox is a monthly creative subscription box for children, designed to bring Chinese learning to life for ages 18 months -12 years. Your monthly subscription includes all the materials and inspiration for projects related to a theme such as Chinese New Year, My Family and First Day Of School.
In each box. you will find flashcards, vocabulary games, folk tales, arts and crafts, imaginative play and more,
With activities designed to help children learn and explore the world around them, BrainyBox brings creative and effective Chinese fun right to your door.
Our boxes are designed by our team of in-house educators. They are reviewed by our advisory team which includes highly respected professionals in education to ensure we’re delivering developmentally appropriate projects that are aligned with the local educational standard.
Finally, every box theme is rigorously tested with kids to ensure that projects are fun, engaging and appealing and to ensure that the instructions are clear and easy to understand. We go through this design process for every box to ensure that your child has the most innovative projects delivered right to your doorstep.
To know the theme for each month, subscribe to our newsletter.
We hate to see you go, but you can cancel a monthly subscription anytime after the first box ships by using our online “manage subscription” tool. Auto-renewing subscriptions (payable every 3, 6 or 12 months) are only eligible for cancellation after the initial prepaid term has been completed.
Yes, we offer bulk discounts on orders of 10 or more items. Whether you want to purchase for your classroom, after school programs, library, or private functions, we can help. Simply enter your order information on this page and we will process your order.
We endeavour to deliver the first box of a new subscription within 3-5 business days of purchase (Singapore only), unless the recipient already has an active subscription - a fulfillment email will be sent to you once your order is arranged for delivery/self-collection.
Afterwards, boxes will continue to ship/be self-collected every month for the duration of your subscription.
Subscription boxes currently ship within Singapore. Courier shipping is charged at a flat rate of $4 per order.
Outside of Singapore? Please email us at firstname.lastname@example.org.